New service launches to help Australians stop betting

A new service will help people struggling with gambling to cut themselves off from placing bets.
The federal government has launched its previously announced national self-exclusion register, BetStop.

Australians who register can exclude themselves from placing bets from a minimum of three months to a lifetime.

A new service will allow Australians to self-exclude from placing bets. (Getty)

In a release, the government said the sign-up process for the free-of-charge service was a “single interaction”.

BetStop covers all Australian licensed interactive wagering service providers, both online and telephone-based, and will mean those providers are not allowed to open an account or accept a bet from self-excluded individuals, or send them marketing material.

Gambling service providers must promote BetStop, including on their websites and apps, and through marketing material.

The Australian Communications and Media Authority will also promote the register through a public awareness campaign.

The Commonwealth will continue to work with states and territories on what comes next to reduce harm caused by online wagering.

Complementing the launch of BetStop, the government will also introduce mandatory customer pre-verification, which will require wagering service providers to verify a customer’s identity when they register for a new account and before they can place a bet.

This will replace the existing requirement to verify a customer’s identity within 72 hours.

This requirement is expected to be in place by the end of September.

BetStop can be found online.

All services are free, confidential and available 24 hours a day, 7 days a week.


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